I bought the Airport Security V 2.0 last fall for a trip. It is as I expected from what I had read here and other site, a great bag and well made.
What I did not expect was the great customer service. A couple of weeks ago I was preparing for a long weekend trip. I would be flying and was trying to limit my luggage to all carry on, so I needed to pack my tripod on the outside of the bag. I had not previously done this so I wanted to go ahead and setup the straps to carry the tripod. I don't remember exactly which night I was doing this but I believe it was either on Monday or Tuesday. I tightened one of the strap too tightly and broke it. Actually I pulled on it at an odd angle and broke it. NOTHING wrong with the strap, I simply broke it through my own carelessness.
I looked on Think Tanks site but could not find the strap that I needed so I contacted customer service to ask how I could buy a replacement. I was sent the strap at no cost and received it before I left on Thursday afternoon.
Nothing better than a great product and great customer service.
We all tend to complain about bad service, I just wanted to share an example of great customer service.
Thank you Think Tank.