dropped it

[Trey Barron]

Today was not a good day. My 50D and 500 tipped over (It was low to the ground). It landed on the camera. The camera works and focuses fine. Here is the but-The LCD is cracked and the focus points are off and the meter is all jumbled up on the inside. I cannot see which focus point it is on and cannot meter unless I look at the top of the camera.

Questions
Do I need to call the insurance first(rand) or call canon first?

An ideas how much the repair might cost-knowing that more might be messed up but a rough guess?

I will now go have a cold adult drink (or 2 or 4).

Thanks for any guidance

[Christopher C.M. Cooke]

Every photographers nightmare, was the lens OK?

Have you got household insurance and if so see if your camera equipment is covered "if dropped at home" nudge nudge wink wink:)

[Alfred Forns]

Hi Trey Sorry about the mishap but happens Have dropped a 500 and 600 !!!

After all is fixed will work as new Do advice to have it check and calibrated otherwise every time you have one oof will be blamed on the lens or at least will cross your mind !!! Would send to repair and call the ins. You will get an estimate before they start. Hope you get them back soon !!!

[Jay Gould]

Mate, that is why you have all risks insurance; have the camera and the lens thoroughly checked and rebuilt. Start by calling Rand as they may have a procedure you need to follow.

[Trey Barron]

Thanks guys. Thankfully I do have insurance and I will send in both to canon for repair (just in case). Just hope I get it back before things pick back up around here.

[BillTyler]

This brings up the question, at least for me, how do others insure their equipment? Are different methods/companies better for amateur/pro? What do normal homeowners' policies cover? Any thoughts?

Thanks,

Bill

[Jay Gould]

Trey, make sure you contact the insurance company FIRST before sending anything to Canon. They can have some very interesting procedures. I too am with Rand/I assume through NANPA. Perhaps when the ordeal is complete you can add to this thread regarding your Rand/Canon experience. Good luck.

[Trey Barron]

I sent in the camera and lens today to get it repaired. Rand/Chubb directed me to send it to Canon and get a repair estimate before filing a claim. They also suggested I take photos of the equipment before I sent it in. Both Canon and Rand have been very easy so far. I will keep you posted.

[Alfred Forns]

Thanks for the update Trey I'm sure its going to be fine and all will be working as new !!!!

[Chris Hansen]

It is indeed every photographers nightmare. My son when he was younger had some sort of affinity for my tripod. He knocked it over twice in two years. The first time there was a 70 -300 lens onboard and it broke into two pieces. The second time there was a video camera attached that bit the dust as it were.

I wish you luck in your repairs. Insurance is probably a good call with a lens like that.

God bless,

chris

[Trey Barron]

UPDATE: I have everything back from Canon Repair (CA) and all is like new. It was only at Canon for about a week and the lens was back within a week from the time it arrived at Canon to the time it arrived back on my door step. Glad it is all back and I feel whole again. The repair costs were not too bad considering the damage to the body. I was more than pleased with the service.

Have not recieved a check from the insurance but the conversations have been easy and quick. Sent in some other paperwork on Friday so I hope to see something soon.

[Trey Barron]

UPDATE 2: Chubb insurance called today and the check will be mailed in the morning. They asked a few simple questions and had me fax the estimates from Canon to one of the claims agents. All in all I would say that they were very fast and the process was painless(except for the sound of the camera hitting the ground in the first place).

To those of you that are shopping for insurance I would say the NANPA/Chubb insurance is a good option. To those of you not shopping for insurance and do not have any-I would start shopping for insurance. It is a worthy investment and made a serious bummer not so bad. Hope this helps some of you that were wondering.