Head Strike with Epson 2400 Printer

[Jackie Schuknecht]

I am using the Epson 2400 Printer and I am getting head strike just with the black ink all around the edges of the photo. Doesn't matter if I use matte or glossy paper. I have all the correct profiles/paper type selected. This is happening with the top sheet feeder. Any ideas on how to correct it?

[Jackie Schuknecht]

Maybe someone can remove this post as there seem to be no answers. I am taking it in for a cleaning to see if that helps. I have researched it on the internet and there seem to be no definitive answers either. Hope to upgrade to the 3880 which has an adjustable platen gap.